Voice Assistant

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Қазақша

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Voice Assistant

en

Қазақша

Русский

English

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Frequently asked questions

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Popular

What is the commission for withdrawing money (cashing out) at ATMs using the Pay card?

How to make an international SWIFT transfer?

How to top up the Pay card?

How to open a Pay card?

What is the commission for transfers using the Pay card?

What are the restrictions (limits) for transfers?

How is the funds blocked during the transaction?

How to withdraw cash from the Pay card?

What is the commission for withdrawing money (cashing out) at ATMs using the Pay card?

How to make an international SWIFT transfer?

How to top up the Pay card?

How to open a Pay card?

What is the commission for transfers using the Pay card?

What are the restrictions (limits) for transfers?

How is the funds blocked during the transaction?

How to withdraw cash from the Pay card?

Cards

Pay - Mastercard World Debit Shymbulak card Social card More answers

Salary project

Who can join the Salary Project?What are the mandatory requirements for joining the Salary Project?How much does it cost to join the Salary Project?More answers

Bonuses

General questions about the bonus program Supermarkets for Salary projects OGO bonuses More answers

Card transactions

What is the difference between multi-currency card and standard card?I have a non-named card. Can I make transfers/payments with it?How do I make a card-to-card transfer?More answers

PIN-code

What should do if I don't receive SMS with temporary code?How to get/set PIN code for the payment card?Can I change the temporary code to the permanent one in the mobile app?More answers

Limits and restrictions

How to set/change the code word?What is the code word needed for?What is 3D Secure? And why is it needed?More answers

Loans

Loan refinancing Online loan via the mobile application Commodity Loan through the Mobile Application More answers

Bancruptcy of individuals

What is bankruptcy law about?When does bankruptcy law come into force?How long will the bankruptcy law be in force?More answers

Deposits

Jinaq+Baytaq deposit AQYL More answers

Shared budget

General questions Product Owner Section of the ''Shared budget''Section of the Product Participant ''Shared budget''More answers

Mobile application

What information security measures are available when using the Alatau City Bank mobile app?How to register in the Alatau City Bank mobile app?How to log in to my personal account in the Alatau City Bank mobile app?More answers

Mobile app payments

Is it possible to pay for utilities, communication services, fines, taxes, etc., in the Alatau City Bank mobile application?What is the commission amount for paying for services in the Alatau City Bank mobile application?How is it safe to use the Alatau City Bank mobile application?More answers

Money transfers

Golden Crown Western Union By phone number to RK More answers

Travel

Railways Airways More answers

Certificates

How to get a certificate of account in the Alatau City Bank mobile app?How can I get a certificate of available balance in the Alatau City Bank mobile app?How do I get a statement of debt in the Alatau City Bank mobile app?More answers

Afisha

What is "Afisha"?How to make a ticket purchase?What Bonus is provided when paying in the "Afisha" section in the Alatau City Bank mobile application?More answers

Market

What is Market?What can buy through Market?How can get information about prices, product quality, delivery and other issues?More answers

Invest

Brokerage services Demo account Commissions More answers

QR

What is QR?How to buy on credit or installments via Alatau City Bank QR?Where can I pay using QR?More answers

Warning! Scam alert!

How to Protect Yourself from Fraudsters?Fake Calls from NSC, Police, NB, or Bank Security Fake Investments More answers

Lounge Key

What is a Lounge Key?I don't have a card with me, can I use the Lounge Key service with an identity card?What kind of services can I get in the Lounge Key business halls?More answers

Restrictions on the accounts

What restrictions can be set on the account?How can I find out if my Bank accounts have been arrested or restricted?What are the deadlines for cancellation of arrests or restrictions from the account?More answers

Public services

Digital Documents Fines Taxes More answers

Notification of the need to update personal data

What is personal data?Why did I receive a notification about the need to update my data?What data needs to be updated and what documents do I need to submit?More answers

+7 (727) 258 77 11for clients within the RK or abroad (24/7)
7711for clients within the RK (24/7, toll-free for mobile)
info@alataucitybank.kz